3.1 Account Registration

• An account registration is required to use the Service.
• Users must provide true, accurate, and complete information when registering.
• Users may not allow third parties to use their account.
• Each User may only create one account.
• If a minor (a person who has not reached the age of majority under applicable law; in Japan, a person under 18 years of age) uses the Service, the minor must obtain the consent of a parent, guardian, or other legal representative before using the Service. The Company may rescind any registration or order placed by a minor without legal representative consent.
• Children under the age of 13 may not use the Service.

3.2 Account Management

• Users shall manage their account information at their own responsibility.
• The Company shall not be liable for any damages arising from unauthorized use of account information.
• If Users become aware of theft or unauthorized use of their account information, they must immediately notify the Company.

4.1 Description of Service

• The Service is a service that allows Users to create 3D printed frame designs based on images provided by Users and order them as actual products.
• The Service includes the following features:
• - Image upload and processing
• - 3D model generation
• - Creation storage and management
• - Ordering and delivery of 3D printed products

4.2 Changes and Termination of Service

• The Company may change or terminate the content of the Service without prior notice to Users.
• The Company shall not be liable for any damages arising from the termination of the Service.

4.3 Manufacturing and Delivery

• The delivery dates displayed in the Service are estimates only and do not constitute a guarantee of confirmed delivery dates.
• Delivery may be delayed due to manufacturing process conditions, material procurement status, force majeure events (including but not limited to natural disasters, epidemics, wars, strikes, logistics delays, and other circumstances beyond the Company's control).
• Users acknowledge and agree in advance to potential delivery delays due to the above circumstances.

4.4 Express Delivery Option

• When the express delivery option is selected, the Company will prioritize manufacturing with a target of shipping within 3 business days from the business day following the order acceptance.
• However, this timeframe is an estimate only and does not guarantee a confirmed shipping date.
• Even when the express delivery option is selected, shipping may be delayed due to manufacturing process conditions, material procurement status, force majeure, or other circumstances.
• The express delivery option fee is compensation for prioritized manufacturing initiation and does not guarantee a shipping date.
• No refunds of the express delivery option fee will be provided even if shipping is delayed due to the above circumstances.

5.1 Pricing

• The fees for using the Service shall be as displayed on the Service.
• Orders for 3D printed products include product price, shipping, and applicable taxes.
• Fees may be changed without prior notice.

5.2 Payment Methods

• Payment is processed through the payment system provided by Stripe, Inc.
• Available payment methods include credit cards and debit cards.
• The settlement currency is automatically determined based on the market selected by the User (Japan market: Japanese Yen (JPY) / US market: US Dollar (USD)). Users cannot select the currency individually.
• The payment flow consists of: card authorization, prior agreement confirmation by the Company, and actual capture immediately before shipment.
• Payment information is sent directly to Stripe using Stripe Elements technology from the User's browser, without passing through our servers.

5.3 Refund Policy

Products provided through the Service are custom-manufactured (Made-to-Order) items produced individually after the User's order. Due to the nature of the products, we do not accept returns, refunds, or cancellations for customer convenience in principle. However, only in the cases below will we remake and reship the same item (no return is required).

• If damage upon arrival is identified, please contact our customer support (support@framescanvas.com) within 7 days of receipt with photos showing the damaged condition. We will remake and reship the same item — no return is required (please dispose of the damaged item yourself).
• We do not accept any returns, refunds, or cancellations due to User convenience.
• We do not accept returns, refunds, or remakes due to design errors or uploading incorrect images.
• If a return becomes necessary in exceptional cases (e.g., undeliverable packages), the return shipping cost shall be borne by the customer. Products must be shipped to the return address designated by the Company (located in Japan).
• For international returns, arrival confirmation shall be made based on Japan Standard Time (Asia/Tokyo).
• In the exceptional event a refund is issued, it will be made in the original settlement currency paid at the time of order (JPY or USD), in accordance with Stripe's specifications. The Company does not bear any differences due to exchange rate fluctuations.
• Refund processing will, in principle, be initiated to Stripe within 5 business days of the date the Company approves the refund. The time it takes for the refund to be reflected on your statement after Stripe processes it depends on each card issuer's processing cycle, but typically takes approximately 5 to 10 business days. Depending on the timing of your statement closing date, the refund may be reflected as an offset on a subsequent month's statement.

6.1 Shipping Origin and Service

• Shipping origin: Japan (Osaka Prefecture)
• Shipping service: Japan Post ePacket Light (国際eパケットライト)
• Maximum weight: 2 kg per package. Packages exceeding 2 kg cannot be shipped.

6.2 Customs Duties and Import Taxes (DDU: Delivered Duty Unpaid)

• Any customs duties, import taxes, customs clearance fees, value-added taxes (VAT/GST), and any other public dues imposed by the destination country on products shipped outside of Japan shall be borne entirely by the customer (recipient).
• These taxes and fees are not included in the amount we charge at checkout (product price + shipping + sales tax). They are outside the scope of Stripe Tax's automatic calculation.
• These charges will be collected by the destination country's customs authority or delivery carrier upon receipt. Please be aware of this in advance.
• If a product is returned or disposed of because the customer refuses to accept it or refuses to pay customs duties or import taxes, the Company shall not be obliged to issue a refund. Additionally, the Company may charge the customer for the return shipping costs incurred.

6.3 Transit Time

• The Company's commitment extends only to the Ship Date (出荷日). Transit time after shipment is not guaranteed.
• Any transit time displayed in the Service is an estimate only and does not guarantee a confirmed arrival date.
• Transit time may vary significantly due to customs clearance in the destination country, the condition of delivery carriers, and force majeure events (natural disasters, epidemics, wars, strikes, air/logistics delays, etc.).

6.4 Delivery Method

• Japan Post ePacket Light is delivered by mailbox drop-off without requiring a signature upon receipt.
• Tracking functionality is provided, but tracking information may not be updated for certain segments depending on the destination country.
• If delivery cannot be made due to the structure of shared entrances, mailboxes, etc., or due to recipient absence, unknown address, or similar reasons, redelivery conditions shall follow the rules of each country's postal carrier.

6.5 Reshipment for Damage and Exceptional Return Cases

As stated in Article 5.3, returns are not accepted in principle because the Service provides custom-manufactured (Made-to-Order) products. In case of damage upon arrival, we only remake and reship the same item without requiring any return. This section governs the handling of exceptional cases where a return becomes necessary (e.g., undeliverable packages).

• If a return becomes necessary in exceptional cases (e.g., undeliverable packages), the return shipping cost shall be borne by the customer.
• The return destination shall be an address designated by the Company within Japan. The return address will be provided separately by email.
• Any customs duties or customs clearance fees incurred for the international return shipment shall also be borne by the customer.

8.1 Intellectual Property Rights of the Service

All intellectual property rights related to the Service belong to the Company or third parties who have licensed such rights to the Company. The license to use the Service under these Terms does not grant any license to use the intellectual property rights of the Company or third parties who have licensed such rights to the Company.

8.2 Rights to User Content

• The intellectual property rights of content uploaded by Users to the Service belong to the Users.
• Users warrant that they have the necessary rights to the content they upload.
• If content that infringes on the rights of third parties is uploaded, the User shall be responsible.
• The Company does not individually review or monitor content uploaded by Users and makes no guarantees regarding the legality of such content.

8.3 License Grant

Users grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the content uploaded through the Service for the purpose of providing, operating, improving, and promoting the Service.

9.1 Disclaimer of Warranties

• The Company does not warrant that the Service is complete, accurate, safe, useful, free of errors or defects, or continuously available.
• The Service is provided "as is."
• The Company makes no warranties regarding the results obtained from the use of the Service.
• Users shall bear full responsibility for all designs created through the Service. The Company assumes no responsibility whatsoever for the content, quality, legality, accuracy, or any other aspect of designs created by Users.

9.2 Limitation of Liability

• The Company shall not be liable for any damages (including but not limited to direct, indirect, special, incidental, and consequential damages) incurred by Users arising from the use of the Service.
• Even if the Company is liable for damages to Users, the Company's liability shall be limited to the total amount of fees paid by the User to the Company in the 12 months immediately preceding such liability.
• The limitations in this article apply unless excluded by the Consumer Contract Act or other mandatory laws.

10.1 Suspension

The Company may immediately suspend the use of the Service or delete the account of a User without prior notice if the Company determines that the User falls under any of the following:

• Violation of these Terms (including cases where the Company determines that the User has violated the Terms of Service, in which case the account will be deleted immediately)
• Discovery that the registration information is false
• Delay in payment of fees
• Failure to respond to communication from the Company for a certain period
• Other cases where the Company deems the use of the Service inappropriate

The Company shall not be liable for any damages incurred by Users due to actions taken by the Company under this article.

10.2 Withdrawal

Users may withdraw from the Service through the procedures specified by the Company.

• Users may withdraw from the Service at any time.
• Withdrawal can be done from the account settings page of the Service.
• After withdrawal, the User's account and creation data will be deleted.
• Some data such as order history may be retained after withdrawal based on legal requirements.

12.1 Governing Law

Regardless of the User's country of residence, the interpretation of these Terms and any disputes arising from the use of the Service shall be governed by the laws of Japan.

12.2 Jurisdiction

In the event of a dispute arising in connection with the Service, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

• Operator Name: MIMI LLC
• Representative: Kazuhiro Morimoto
• Address: 4F Minoh Sound Hills 27, 1-15-5 Semba-higashi, Minoh City, Osaka 562-0035, Japan

3.1 Account Information

• Name or nickname
• Email address
• Password (stored encrypted)
• Profile picture
• Account creation date

3.2 Creation Data

• Uploaded image files
• Creation titles and descriptions
• Processed data such as SVG and STL files
• Creation metadata (upload date, file size, etc.)

3.3 Order Information

• Recipient name
• Shipping address (postal code, prefecture/state, city, street address, building name, etc.)
• Phone number
• Order history
• Payment information (credit card information is managed by Stripe and not stored by us)

3.4 Service Usage Information

• Login history
• Feature usage patterns
• Error logs
• Performance metrics

3.5 Technical Information

• IP address
• Browser type and version
• Device information
• Cookie identifiers
• Session information

5.2 Security Measures

We implement the following measures for the secure management of personal information to prevent leakage, loss, or damage:

• Basic Policy: Established a basic policy for the proper handling of personal information
• Organizational Security Measures: Appointed a person responsible for handling personal information and conduct regular audits
• Human Security Measures: Conduct regular education and training for employees
• Physical Security Measures: Manage entry and exit to areas where personal information is handled
• Technical Security Measures:
• - Encryption of communications (HTTPS/TLS)
• - Encrypted password storage (using industry-standard hashing algorithms)
• - Secure session management
• - Implementation of access control and authentication functions
• - Regular security audits
• Understanding External Environment: In accordance with the amendment to the Personal Information Protection Act Enforcement Rules (effective April 2024), we understand the personal information protection system in the country where the parent companies of our service providers are incorporated (the United States) and the measures we take. The services themselves are operated in Japan regions and no transfer to foreign countries currently occurs.

5.3 Retention Period

• Active accounts: Retained until account deletion
• Deleted accounts: Permanently deleted after a 30-day grace period
• Order history: Retained for up to 7 years based on legal retention obligations (tax laws, etc.)
• Log data: Retained for 90 days

6.1 Provision to Business Partners

We outsource part of the operations necessary for the Service to external service providers and may provide personal data to these partners to the extent necessary. Our partners operate from data centers located in Japan (Tokyo region, etc.), and personal data is stored within Japan. We select partners that we recognize as handling personal data appropriately and require them to properly manage and maintain confidentiality of personal data through contracts and other means.

• Vercel Inc. (Web infrastructure / hosted in the Tokyo region)
• Prisma Data, Inc. (Database infrastructure / hosted in the Tokyo region)
• Stripe, Inc. (Payment processing / hosted in the Japan region)※
• Resend, Inc. (Email service / hosted in the Tokyo region)

7.1 Request Procedure

• You can view and change your personal information yourself through the account settings page of the Service
• For disclosure and other requests that cannot be handled through account settings, please contact us at the inquiry address below
• Contact: support@framescanvas.com
• To verify that the requester is the person in question, we may ask you to submit a copy of identification documents (driver's license, passport, etc.)
• We will respond to requests for disclosure without delay in principle

7.2 Fees

We do not charge fees for requests for disclosure of retained personal data. However, if disclosure requests are excessively repeated or clearly without reason, we may charge a reasonable fee.

8.1 Essential Cookies

Cookies essential for providing the Service.

• Authentication session cookies: To maintain login status
• CSRF protection tokens: For security protection
• Language setting cookies: To retain display language

8.2 Optional Cookies (Planned for Future Implementation)

Cookies used for service improvement (not currently in use).

• Access analysis: Analysis of service usage patterns
• Performance measurement: Service performance improvement
• Error tracking: Detection and correction of issues

8.3 Cookie Management

You can disable or delete cookies through your browser settings. However, if you disable essential cookies, some features of the Service may not function properly.

10.1 Processing Location

Personal data collected through the Service is processed and stored at data centers located in Japan (Tokyo region, etc.). All of our primary service providers — including web infrastructure (Vercel Inc.), database (Prisma Data, Inc.), payment processing (Stripe, Inc.), and email delivery (Resend, Inc.) — are configured to use Japan regions.

10.2 Cross-Border Data Transfers

The Service is configured so that all business partners process and store data in Japan regions, and no personal data is transferred outside Japan at this time. However, because the parent companies of our business partners are US-incorporated, we have taken the following measures:

• We have contracts with these business partners stipulating proper management of personal data and confidentiality.
• Our business partners comply with industry-standard security standards (SOC 2, ISO 27001, etc.).
• Because the parent companies of our business partners are US-incorporated, theoretically there remains a possibility of access requests to personal data from foreign government agencies under foreign laws such as the US CLOUD Act. We understand this external environment and implement technical and organizational security measures accordingly.
• If we change the region configuration of our business partners in the future and a transfer outside Japan becomes necessary, we will revise this Privacy Policy and provide advance notice.
• See Article 6 (Third Party Provision) and Article 5 (Security Measures) for details.

About Certified Personal Information Protection Organizations

We are not a member of any certified personal information protection organization certified by the Personal Information Protection Commission. Complaints regarding the handling of personal information are also accepted by the following organization:

• Personal Information Protection Commission
• https://www.ppc.go.jp/
• Complaint consultation desk for the Personal Information Protection Act